At Sauna Super, we are committed to delivering your orders promptly and securely. Our shipping process is designed to ensure efficiency and reliability.
How We Ship:
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Local Warehouses Across the United States: To expedite delivery times and enhance service quality, we utilize a network of local warehouses strategically located throughout the U.S. This allows us to process and ship your orders more efficiently, reducing transit times and ensuring your products arrive in excellent condition.
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Less Than Truckload (LTL) Shipments: For larger or heavier items, we employ LTL shipping services. This method is cost-effective and reliable for transporting bulky goods. Our LTL partners are carefully selected to provide safe and timely delivery. Once your order is dispatched, you will receive tracking information to monitor its progress.
We strive to provide a seamless shipping experience and are here to assist you with any questions or concerns regarding your order.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.
Order Tracking:
Will will send you tracking information within 24 hours of your order leaving the warehouse to the email address provided when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at Contact@SaunaSuper.com.
No shipping outside of the USA. (Some exceptions may apply - if permitted shipping address at checkout, you will receive your order. Some products in particular are available in Canada).